The agreement
These terms are an agreement between Sales Power (“we”, “us”) and the company that creates a workspace (“you”, “the customer”). By creating a workspace, paying for a plan or using the service, you accept them on behalf of your company.
The person who creates the workspace confirms they are allowed to act for the company and becomes its owner.
The service
We provide a hosted sales CRM: a private workspace for your company at its own address on sales-power.me, used through the web and through our phone apps for iPhone and Android.
We may improve, change or remove features over time. We will not remove a core part of the service you are paying for without telling you in advance.
Accounts and users
The owner and the administrators of a workspace decide who can sign in and what each person can see. Your plan sets how many active users the workspace can have.
You are responsible for the people you add, for keeping passwords private and for everything done through your workspace. Tell us at support@sales-power.me straight away if you think an account has been misused.
Plans and payment
Plans are billed in Kuwaiti dinar, monthly or yearly, in advance. You pay online with KNET, Visa or Mastercard through a licensed payment provider; we never see or store your card details.
Renewal is not automatic: before each period ends, the owner receives a link to pay for the next one.
Moving to a bigger plan starts straight away, and the unused part of your current period is credited against the new price. Moving to a smaller plan starts at your next renewal.
We may change prices for future periods. We will tell the owner at least 30 days before a new price applies to your workspace.
No refunds
Payments are non-refundable, including for partly used periods and unused users. If you cancel, your workspace stays available until the end of the period you have paid for.
If you were charged twice or charged by mistake, write to support@sales-power.me and we will correct it.
Cancelling, unpaid workspaces and deletion
The owner can cancel at any time from the billing page; the cancellation takes effect at the end of the paid period.
If a renewal is not paid, the workspace keeps working for a grace period of 7 days, then becomes read-only until it is paid.
A cancelled or unpaid workspace is kept for 90 days after it ends, so you can pay to reactivate it or ask us for an export of your data. After those 90 days the workspace and its data are deleted and cannot be recovered.
Your data
Everything your team puts into the workspace (customers, deals, calls, notes and files) belongs to you. We use it only to run the service for you, as described in our privacy policy.
You are responsible for having the right to store the personal data of your own customers and contacts in the CRM, and for how your team uses it.
Acceptable use
You agree not to:
- use the service for anything unlawful, fraudulent or for sending spam;
- try to access other companies’ workspaces or break our security;
- overload the service on purpose, or copy, resell or reverse-engineer it;
- upload content you have no right to store.
We may suspend a workspace that breaks these rules or puts the service or other customers at risk. Where we can, we will tell you first.
Availability
We work to keep the service available and your data safe, including regular backups. We cannot promise it will never be interrupted, for example during maintenance or because of problems outside our control.
Liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect losses such as lost profits, lost sales or lost data, and our total liability for any claim is limited to the amount you paid us in the 3 months before it.
Changes to these terms
We may update these terms. If a change matters, we will tell workspace owners by email or in the service before it applies. Using the service after that means you accept the new terms.
Law and contact
These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute. If the English and Arabic versions differ, the Arabic version prevails.
Questions about these terms: support@sales-power.me.